Mobile is a changing landscape.
There was an interesting article in Wired Magazine referencing the change in how digital information is accessed. More traffic is being generated by third party resources such as apps for the iPhone, iPad and iTouch in addition to apps for the Droid and Blackberry. Chris Voss created a follow-up video which nicely summarized the article and what that means from an information access perspective.
So……..what??
Providing insight into how consumer behavior is changing – and the pace of change - is critical for business success – now in preparation for the technology and future changes. If businesses aren’t where their audience is looking for products and services today, it will be increasingly challenging to play “catch up” later.
What’s not changing as rapidly is how businesses adopt to reaching mobile users. Knowing the target audience dynamics not only helps understand where the online brand needs to be present, but how it’s being accessed whether via a mobile or standard website, business app, LBS, social media site, search result, email, etc. There are too many digital options and adult purchasers using their mobile devices to NOT be in multiple solutions. Businesses should already be online and on social media platforms. This year, it’s all about mobile and apps.
Why mobile?
First, a few questions to validate a few things: What feeling did you get when you left the house or work and realized you left your phone? Panic. When was the last time you didn’t have your phone with you? Lost. What happened when your phone broke, lost the signal, or died? Disconnected.
So, if NOT having your phone with you creates these emotions, it makes sense why we have them with us all the time. We all carry them for different reasons but it’s usually 1 of 2 things: stay connected or stay connected. OK, it was one
Not that we want to induce panic, a feeling of loss or disconnect, but these emotions demonstrate how important staying connected is to us. This is THE main reason businesses need to be easily accessible via a mobile device. Businesses should consider five digital venues in effort to reach, engage and communicate with their mobile audience:
- Mobile website: modify existing site for mobile screens (recommend) and/or create a .mobi version.
- SEO: relevant website content drives higher organic listing results on mobile just as it does on traditional
- SEM: targeted method for creating awareness
- Google Places: page is a summary of your business with quick overview including maps, reviews and contact information. This is important for mobile GPS mapping apps where mobile users can search, click and go.
- SMS: most direct, highest response form of communication that also creates an opt-in database for future use
- Social Media: apps for Facebook, Twitter (or a related app, i.e. Tweetdeck) and LinkedIn are easily accessible and easy to interact with friends, followers and connections
What’s most important…
…is keeping up with the change in behavior and integrating solutions. Whether the next phase of interacting with your audience is via a mobile website, app or lifestyle management site, it’s critical to continue reaching and interacting with your audience to determine what’s working and what’s not working. “You miss 100% of the shots you don’t take.” ~ Wayne Gretzky I love that quote.
Statistics and sources….
According to the October 2010 comScore MobiLens study, 68.1% of US mobile subscribers used text messaging, browsers were used 36.2%, downloaded apps 33.7% and social networking sites/blogs 24.2%. All statistics represent an increase ranging between 2.1 and 2.6 over the previous three month survey. What does this mean? People are using their mobile devices!
I read articles from various sources and the mobile source that keeps my attention is Mobile Marketer. Companies trial various mobile technologies to determine how they can help migrate usage behavior from current state to next state. Here are examples. Subscribing to the Daily will keep you informed on the latest and greatest in mobile.
The Ultimate in Mobile Experiences….
Is yet to come! Here’s my idea based on what I read and various access points and possibilities of how to bring what I think is the ideal “I’m in complete control” concept to fruition: a lifestyle management operating system. What this encompasses is your mobile desktop with fingerprint scanner and contains your most popular categories (apps) with mobile discounts and payment and an on-demand, real-time access to all documents via a cloud resource and predicts apps based on your profile and user behavior. How does that sound?